If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. Return shipping reimbursement is not available for this. ![]() 30 Day Money Back Guaranteeįor most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 30 days of receiving it. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. 30 Day Unconditional Refund Guarantee for Unopened & Unused Items Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted. If our technical team determines the item is not DOA, TECKNET will not compensate the return shipping fee. For example if the return shipping fee is 10 Pound, TECKNET will refund the same amount of 10 Pound to the customer. Attachment size must be under 10MB for the Support Center, please send larger attachments to: After TECKNET has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at TECKNET . ![]() After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received.
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